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Subscription Management

About the Promix Nutrition Subscription

We're excited to hear that you're considering a Promix subscription!. With a subscription, you have exclusive access to the following:. *Please note that no refunds or returns are permitted for subscription orders.

Skip a subscription delivery

Need a moment before your next order arrives? Follow the steps below. Log in here. Select "Manage Subscriptions". Select the subscription you'd like to manage. Select "Skip"

Pause a subscription

While you're unable to pause your subscription at this time, you are able to skip delivery dates until you're ready to order again - easy! Follow the steps below:.

Which products can be ordered in a subscription?

All of our products can be purchased on a recurring subscription basis, though it's important to note that subscription purchases are not eligible for return or refunds.

Creating a subscription

Starting a subscription with Promix is easy! Just go to the product page for your desired item(s), and you will see options for either a one-time purchase or subscribe and save 10-20% (depending on which product you're purchasing).  You will select h

Change the delivery address or payment on a subscription

Managing your subscription is easy. Head over to your personal account portal through this link. Log in to your account here. Select "Address and Payment Details". Change your address and/or payment by selecting "manage addresses" or "manage payment

Canceling a subscription

Sorry to see you go! Follow the steps below to cancel your subscription. Head over to your personal account portal through this link. Select "Manage Subscriptions". Select "Manage This Subscription" on the one you'd like to cancel. Select "Cancel Sub

Change or add subscription items

Log in here. Select "Manage Subscriptions". Select the subscription you'd like to manage. Select "Swap this for a different product" to choose something new.

Change the frequency of a subscription

Need a moment before your next order arrives? Follow the steps below. Log in here. Select "Manage Subscriptions". Select the subscription you'd like to manage. Change the frequency of your subscription or select "Swap this for a different product" to

My subscription product is out of stock

If the item you have on subscription is out of stock, you’ll receive an email notifying you ahead of time. At that time, you can change your subscription items or choose to skip the shipment.