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Subscription Management

Skip a subscription delivery

Need a moment before your next order arrives? Follow the steps below.Log in here. Select "Manage subscriptions". Select "Manage subscription" on the subscription you'd like to skip. Select "Skip next order". Note: Skipping a subscription will not can

Pause a subscription

While you're unable to pause your subscription at this time, you are able to skip delivery dates until you're ready to order again - easy! Follow the steps below:. Log in here. Select "Manage subscriptions". Select "Manage Subscription" on the subscr

Which products can be ordered in a subscription?

All of our products can be purchased on a recurring subscription basis, though it's important to note that subscription purchases are not eligible for returns, refunds, or additional discounts.

Creating a subscription

Starting a subscription with Promix is easy!. Just go to the product page for your desired item(s), and you will see options for either a one-time purchase or subscribe and save 10-20% (depending on which product you're purchasing). You will select h

Change the delivery address on your subscription

Log in here. Select "Manage subscriptions"Select "Manage Subscription" on the subscription you'd like to change. Scroll down to "Delivery Address" and edit your address. Note: Changing your address on a subscription will not edit any orders that have

Canceling a subscription

Log in here. Select "Manage subscriptions". Select "Manage Subscription" on the subscription you'd like to cancel. Scroll down to the bottom of the page and select "Cancel Subscription". Note: Canceling a subscription will not cancel any orders that

Swap or add subscription items

Log in here. Select "Manage subscriptions"Select "Manage Subscription" on the subscription you'd like to change. Select "Swap Product" and choose the item you'd like to receive. Note: Choosing a new item may change the cost of your order. Editing a s

Change the frequency of a subscription

Log in here. Select "Manage subscriptions". Select "Manage Subscription" on the subscription you'd like to change. Scroll to the bottom of the page and select "Change Frequency". Note: Editing a subscription's frequency will not cancel any orders tha

My subscription product is out of stock

If the item you have on subscription is out of stock, you’ll receive an email notifying you ahead of time. At that time, you can change your subscription items or choose to skip the shipment.

Change the payment details on your subscription

Log in here. Select "Manage subscriptions"Select "Account" on the left-hand side. Scroll down to the "Your Payment" section and change your payment detailsNote: Editing a subscription will not edit any orders that have already processed