Shipping
Do you offer free shipping?
We strive to offer convenient delivery options, including free shipping under certain conditions such as Subscription orders and orders over $100. International orders do not qualify for free shipping.
Do you ship internationally?
We are excited to offer international shipping for the UK and Canada. Please note that all international sales are final and do not include free shipping.
Do you offer domestic expedited shipping?
Yes, we are proud to offer a variety of shipping options, which are all available when you go through the checkout process:
How much will shipping cost?
For orders totaling over $90, standard shipping is free. Orders less than $90 will have a standard shipping fee of $8.99. Orders placed using Expedited or Express will vary based on location. *International order do not qualify for free shipping
Shipping times and windows: US and International
We aim to process your order as quickly as possible to get it on its way to you! Here’s what you need to know about our shipping timelines:. • Order Processing: Orders are fulfilled within 2 business days of placement from our facility in Utah. •
When will my order ship?
The standard shipping time for domestic orders varies depending on your chosen shipping address, but orders placed before 4 pm EST will ship the same day. Orders placed after 4 pm EST or on weekends/holidays will ship the next business day. Then typi
What should I do if my package says delivered but I haven't received it?
If your package is marked as delivered but hasn't arrived, please wait an extra day as sometimes delivery records update before the actual arrival. If it still hasn't arrived, confirm your shipping address with us, and we can explore further steps, i
Who handles your international shipping?
We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to international markets. Passport has a number of shipping partners around th
Do I have to pay duties and taxes for international shipments?
To create a better delivery experience for you, we offer Delivered Duty Paid (DDP) shipping to some of our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped
How are international taxes paid?
For DDP shipments, taxes (VAT/GST) are collected at checkout. In most markets, taxes are remitted to the tax authority as part of the customs clearance process. However, some markets require the seller to remit taxes on low-value goods outside of the
How can I track my international package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Promix tracking page.
When will I receive my international order?
We want you to receive your order as fast as possible! International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tr
My international package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with th
International Sales Terms
International Sales Terms:. We’ve partnered with Passport Global, Inc., together with its subsidiaries, affiliates, and/or nominated agents (“Passport”), to facilitate the sale and delivery of orders to select international markets. Passport acts as