US Orders:. We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full-priced item you purchased, you may return the item within 90 days from the order date. Refunds will be made to the origi

US Orders:We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full-priced item you purchased, you may return the item within 90 days from the order date.&#xA0;Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking. Our return policy does not apply to all items.&#xA0;Our return policy does not apply to all items. Below is a list of items that cannot be returned\exchanged and cannot be refunded.<ul><li id="isPasted" style="font-size: 16px;">Amazon Orders (Unless item arrived damaged)</li><li style="font-size: 16px;">Gift Cards</li><li style="font-size: 16px;">Apparel/Gear</li><li style="font-size: 16px;">Subscription purchases (Unless item arrived damaged)</li><li style="font-size: 16px;">Limited run items</li><li style="font-size: 16px;">Sale items</li><li style="font-size: 16px;">Items where a discount code has been applied</li><li style="font-size: 16px;">Samples</li><li style="font-size: 16px;">Shipping and handling costs</li><li style="font-size: 16px;">International Orders</li></ul>Damaged/Defective ItemsIf you receive a damaged or defective item, contact us within 72 hours of delivery at <a data-fr-linked="true" href="mailto:orders@promixnutrition.com">orders@promixnutrition.com</a>. Please supply your order number, a picture of the damaged product, including a photo of the Best By date and Lot Code listed on the product&apos;s packaging. We will make every reasonable effort to respond within two business days and to replace or refund the item in a timely manner. Due to item availability, some replacements may be delayed or changed to a refund. Your refund will be processed to the original payment method provided at time of purchase. If a replacement was requested, please allow 7-10 business days to receive the replacement order.International Return Policy:Unfortunately, due to the complexities of international supply chains, we are unable to accept any returns on international products except in the case of damaged products.If you receive a damaged item, contact us within 72 hours of delivery at <a data-fr-linked="true" href="mailto:orders@promixnutrition.com">orders@promixnutrition.com</a>. Please supply your order number, a picture of the damaged product, including a photo of the Best By date and Lot Code listed on the product&apos;s packaging. We will make every reasonable effort to respond within two business days and to replace the item in a timely manner. Please note, international shipping can take up to 3 weeks. In the rare case an exact replacement is not available, a refund will be issued. Your refund will be processed to the original payment method provided at time of purchase.&#xA0; &#xA0;

What is your refund policy?

You can begin to process a return by clicking here, or we can provide you with a return label via email at orders@promixnutrition.com.

You can begin to process a return by clicking <a href="https://promixnutrition.com/pages/delivery-returns">here</a>, or we can provide you with a return label via email at orders@promixnutrition.com.

How do I make a return?

Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking.

Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking.

Is there a restocking fee for returns?

Promix Nutrition

Returns/Refunds/Exchanges

What is the brand Promix Nutrition?

What is the Promix Nutrition philosophy?

Where is Promix Nutrition based?

What product would you recommend for someone first being introduced to Promix Nutrition?

What is the Promix Protein Calculator?

What is the Palate Reset?

Promix Nutrition 101

Do you offer discounts?

Do you offer a military discount?

What is ID.me?

How does the Referral Program work?

What do my friends get for using my referral?

How do I become a retail partner or place a bulk order?

Is Promix endorsed by any pro athletes?

Are there any events coming up soon?

Discounts and Partnerships

How can I become an Affiliate?

What is the affiliate program?

Affiliate Program vs. Family Program?

What is ShareASale?

Affiliate Program

About the Promix Nutrition Subscription

Skip a subscription delivery

Pause a subscription

Which products can be ordered in a subscription?

Creating a subscription

Change the delivery address or payment on a subscription

Canceling a subscription

Change or add subscription items

Change the frequency of a subscription

My subscription product is out of stock

Subscription Management

When will my order ship?

How can I track my order?

How do I change or cancel my order?

Can I edit my order?

Can I change my shipping address?

The product I want is out of stock…will it be available again?

What is Shipping Protection?

Ordering

Do you offer free shipping?

Do you ship internationally?

Do you offer domestic expedited shipping?

How will my order be shipped?

How much will shipping cost?

Shipping times and windows: US and International

My order was marked as delivered but is missing

Shipping

Out of Stock Items

Third-Party Testing

Can I use Promix products while pregnant or nursing?

What are collagen peptides?

What is beta-carotene?

What is CoQ10?

What is piperine?

Vitamin C benefits

How is the vegan protein a complete protein?

Are the Promix protein powders safe for people with nut allergies?

Pea Protein - why only peas?

How much of the protein puffs is in one scoop?

What is the pH level of the whey protein?

How much CLA, lecithin, and omega 3 is in your Whey Protein, Whey Isolate?

What are the specks of brown in the powder?

What’s the difference between whey protein and whey protein isolate?

Protein Powder

How much iodine is in your protein bars?

Do your bars contain sunflower oil?

Do your bars contain corn?

Protein Bars

Can I take the beef liver capsules if I have high cholesterol?

Have the greens been tested for heavy metals?

What is the micro-nutrient breakdown of the Raw Greens?

Do the greens contain any mushroom?

Is the sodium amount on the electrolyte mix safe?

What is heavy metal content of Debloat?

What is the exact source of your creatine? Is it vegan?

How many grams of sugar are there in the BCAA  Powder?

Do I stay on the creatine and add BCAA or switch to the collagen + BCAA or some type of combo of both?

Can I take liver and bone marrow supplements at the same time?

What is the difference between Hydration and Electrolytes?

Do I need to do a loading phase with this creatine?

Are your bovine liver supplements certified free-range?

How does the Pre-Workout have 0 calories?

Is there a reason why your preworkout does not contain L-Citrulline DL-Malate that most pre-workouts do?