What is your return policy?Updated 7 days ago
We want you to be fully satisfied with your full priced purchase. Here’s how returns and refunds work:
US Orders
- Returns are accepted within 90 days of purchase if you purchased package protection at checkout.
- Refunds are issued to your original payment method up to $250.
- To start a return, use our returns portal.
- Please note, the following items are non-returnable:
- Amazon orders
- Gift cards
- Apparel/gear/Promix merchandise
- Subscription purchases
- Limited-run or sale items
- Orders with a discount code applied
- Samples
- Shipping & handling fees
Damaged, Defective, or Lost Items
- If you purchased package protection, you’re covered for damaged, defective, or lost packages.
- File a claim through our claims portal.
- Be prepared to provide your order number and a photo of the issue (including the Best By date and Lot Code).
- Depending on availability, we’ll either send a replacement or issue a refund.
Stolen Packages
- If your order shows as delivered but you have not received it, please first check with neighbors or your building manager.
- If the package is still missing, and you purchased package protection at checkout, you can file a claim through our claims portal for a replacement.
- If package protection was not purchased, we are unfortunately unable to replace or refund orders marked as delivered by the carrier. Exceptions can be made with proof of filing a police report.
Multiple Returns
- Our return policy is designed to make sure you feel confident shopping with us.
- To keep things fair, we reserve the right to limit or deny returns from customers who make repeated return or refund requests.
- If we notice unusual return activity on an account, we may only offer store credit or decline future return requests.
- An order can only be replaced or refunded, one time. No exceptions.
International Orders
- Returns are not accepted on international orders, except if your item arrives damaged.
If you receive a damaged product, contact us within 72 hours of delivery at [email protected] with photos of the damage, Best By date, and Lot Code. - We’ll arrange a replacement or refund as quickly as possible.