What is your refund policy?Updated 12 days ago
US Orders:
We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full-priced item you purchased, you may return the item within 90 days from the order date.
Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking. Our return policy does not apply to all items.
Our return policy does not apply to all items. Below is a list of items that cannot be returned\exchanged and cannot be refunded.
- Amazon Orders (Unless item arrived damaged)
- Gift Cards
- Apparel/Gear
- Subscription purchases (Unless item arrived damaged)
- Limited run items
- Sale items
- Items where a discount code has been applied
- Samples
- Shipping and handling costs
- International Orders
Damaged/Defective Items
If you receive a damaged or defective item, contact us within 72 hours of delivery at [email protected]. Please supply your order number, a picture of the damaged product, including a photo of the Best By date and Lot Code listed on the product's packaging. We will make every reasonable effort to respond within two business days and to replace or refund the item in a timely manner. Due to item availability, some replacements may be delayed or changed to a refund. Your refund will be processed to the original payment method provided at time of purchase. If a replacement was requested, please allow 7-10 business days to receive the replacement order.
International Return Policy:
Unfortunately, due to the complexities of international supply chains, we are unable to accept any returns on international products except in the case of damaged products.
If you receive a damaged item, contact us within 72 hours of delivery at [email protected]. Please supply your order number, a picture of the damaged product, including a photo of the Best By date and Lot Code listed on the product's packaging. We will make every reasonable effort to respond within two business days and to replace the item in a timely manner. Please note, international shipping can take up to 3 weeks. In the rare case an exact replacement is not available, a refund will be issued. Your refund will be processed to the original payment method provided at time of purchase.