My order was marked as delivered but is missingUpdated a month ago

Carrier issues and delays happen. Sometimes, carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

If you purchased Shipping Protection at checkout: After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.

If you did not purchase Shipping Protection at checkout: Promix is not liable for missing packages marked delivered. Please file a claim with the carrier directly.