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Ordering

When will my order ship?

Our goal is to get your order to you as accurately and quickly as possible. Orders placed before 4PM EST Monday-Friday typically ship same-day. Orders after 4PM EST Monday-Friday will ship the next business day. Weekend orders ship the next business

How can I track my order?

Keep an eye on your order with the order number or tracking code, by clicking here.

How do I change or cancel my order?

We cannot make product changes after an order has been placed. Depending on how far along your order is in the fulfillment process, we may be able to assist in shipping address updates or order cancellation requests. You can contact us here - while w

Can I edit my order?

We cannot make product changes after an order has been placed. Depending on how far along your order is in the fulfillment process, we may be able to assist in shipping address updates or order cancellation requests. Email us at orders @promixnutriti

Can I change my shipping address?

We cannot make product changes after an order has been placed. Depending on how far along your order is in the fulfillment process, we may be able to assist in shipping address updates or order cancellation requests.You can contact us here and while

The product I want is out of stock…will it be available again?

Our team is constantly updating our inventory, and we appreciate your patience and understanding while we are restocking your favorite Promix product. We would recommend checking our website frequently, and signing up for our email newsletter at the

Why am I limited to how much I can ship to Canada?

Canada has a strict 90 day supply limit for health products, so we have to put maximums on these items to ensure compliance with Canadian policy.